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Q.  What causes the thick crust in my tank?
A.  The crust is the organic material that has accumulated into a solid mass. This condition can indicate a bacterial deficiency. Ask your Bay State Sewage technician if your tank needs pumping and/or a chemical treatment to avoid future problems.

Q.  I had my tank pumped out two weeks ago. Is it possible that it's full already?

A.  It is not only possible, but it is also necessary.  The average family uses between 150-200 gallons of water per day.  This means that a house with a 1000 gallon septic tank fills back up in approximately 5 to 6 days, and a house with a 1500 gallon septic tank will fill back up in approximately 8 to 10 days.  After the tank is full, which means it has reached the pipes at the top of the tank, that is considered "normal operating level".  If the tank is not full, it usually is a indication that there is a hole in the tank, in which case it should be repaired.

Q.  The drainage in my house seems to be sluggish and sometimes temporarily backs up. I also have foul odor and "mushy" ground in my backyard. Are these signs of septic system failure?
A.  This could mean several things.  If your tank has not been pumped in a while, then the sluggish drains and/or "gurgling" sounds could be a sign it is time to pump your tank.  If there is a back up this usually happens, because the sewage has reached the pipes at the top of the tank, and either due to a clog, broken pipe, or tree roots the system is not venting.  Back ups usually start at the lowest point of the house. An example of this would be the washing machine in the basement.  A solution to this would be to pump the tank down and snake the line to find the problem.  If you are able to open the cover, and can see the pipes, then a simple snaking may be all you need.  But, if the tank is consistently "riding high" then you should call your Bay State Sewage technician, this is the beginning signs of a long term problem.

Q.  Is there anything I can put in my tank to avoid pumping?
A.  There is a common misconception among the general public that you should not pump your tank till there is a problem.  But, some of the material in the tank is not biodegradable. This material must be pumped before it carries over into the leaching field or pit, which is perforated and will clog.  It is much cheaper to pump your tank annually, then it is to replace a septic system.  New systems range from about $7,000 to $25,000 and upward.

Q.  Are there any products I should not use?

A. There are some products that are not recommended for your system, and although sometimes there is no way around using them, it should be noted that these items should be used sparingly.  1) Anti-bacterial soaps and products with bleach will kill the "good" bacteria in the tank, which helps break down the solids.  2) Liquid soaps are better than powdered.  3) Water softeners, for all intents and purposes, are normally used to purify water that is hard or is high in iron. However the problem is water softeners dump excessive amounts of salt into your septic tank, which kills the bacteria.

Q. What is the difference between a tight tank and a regular septic system?

A. Tight tanks generally are put on properties that are too close to the water or do not have enough room on the lot.  Tight tanks are solid tanks with no leaching facility.  The Board of Health generally does not require the installation of these types of tanks unless all other options are exhausted.  A average family of five can expect to pump a tight tank approximately every 20 days.

508-947-2636 • 508-822-0766
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105 Kingman St., Lakeville

Fully Insured & Operated by Rick Chaves